Terms of Service

2. Definitions

• “Service” means GetRingLine's AI phone receptionist and lead management platform, including all features in a Client's selected Plan.
• “Plan” means the Starter, Standard, or Pro subscription tier (or any other tier we may offer).
• “Content” means data, information, or materials submitted by a Client, including business information and Caller data.
• “Caller” means an individual who calls a Client's business phone line connected to the Service.
• “Subscription Term” means the then-current billing period for a Client's Plan.

3. Description of Service

We may modify, add, or discontinue features from time to time. We will give reasonable notice of any change that materially reduces the functionality of a Client's then-current Plan.

• Starter — AI call answering, lead capture, and instant text summaries after each call
• Standard — everything in Starter, plus automated follow-up and lead scoring
• Pro — everything in Standard, plus calendar booking and priority support

4. Eligibility and Registration

You represent that you are at least 18, that you are authorized to act for the business enrolling in the Service, and that the information you provide is accurate and complete.

5. Account Setup and Onboarding

After payment, we will request the information needed to configure the Service, including business hours, common questions, pricing information, and phone or call-forwarding details. We aim to complete onboarding within 5–7 business days of receiving everything we need. Delays from missing Client information may extend that timeline.

6. Phone Number and Call Forwarding

• A Client's business phone number remains the Client's property. GetRingLine does not take ownership of, or port, an existing number.
• For most Clients, the Service connects through a call-forwarding rule on the Client's existing carrier, which the Client can disable at any time.
• Where a Client already has a VoIP or PBX system that supports deeper integration, we will confirm compatibility during onboarding before any changes are made.
• Clients are responsible for confirming that their carrier supports the method selected.

7. Call Recording and Consent

The Service records and/or transcribes calls in order to generate summaries and lead information. Many U.S. states and Canadian provinces require notice or consent before a call may be recorded, and some require the consent of all parties on the call.

• The Client is solely responsible for having all consents, disclosures, and notices required by applicable law before Caller calls are recorded and transcribed.
• GetRingLine's AI receptionist can be configured, upon request, to play a brief recorded-call disclosure at the start of a call.
• The Client agrees to indemnify GetRingLine from claims arising from the Client's failure to obtain or provide any required consent or disclosure.

8. Payment Terms

• Services are billed as a one-time setup fee plus a recurring monthly subscription, in U.S. dollars unless otherwise agreed.
• Fees are processed via PayPal. Taxes are the Client's responsibility unless stated otherwise.
• Subscriptions renew each billing period unless cancelled.
• We will give at least 30 days' notice before increasing a Client's then-current subscription price, except for Founding Client pricing described below.
• If a payment fails, we may suspend the Service after reasonable notice until payment is resolved.

9. Founding Client Pricing

Founding Client pricing, where offered, stays locked in for as long as that Client keeps continuous active service. If service lapses and is later reactivated, Founding Client pricing is not guaranteed.

10. Cancellation and Termination

• A Client may cancel at any time by email. There is no long-term lock-in contract.
• Call forwarding is deactivated within 24 hours, and the number reverts to normal operation.
• A full export of call and lead data is provided within 48 hours of a confirmed cancellation.
• We may suspend or terminate access, with notice where reasonably practicable, if payment is overdue, the Client materially breaches these Terms, or the Service is used for an unlawful purpose. In cases of illegal use or serious harm, we may suspend immediately.

11. Refunds

The one-time setup fee is non-refundable once onboarding work has started. Monthly fees are non-refundable for the then-current billing period once that period has begun, and no further charges occur once cancellation is processed. If GetRingLine fails to deliver the core functionality of a Client's Plan due to an error on our part, we may issue a partial or full refund or service credit for the affected period.

12. Service Level and Availability

We work to provide reliable service but do not currently guarantee a specific uptime percentage or a formal SLA. The Service depends in part on third-party voice AI, telephony, email, and payment providers. We will make reasonable efforts to notify Clients in advance of planned maintenance where feasible.

13. Client Responsibilities

• Provide accurate business information during onboarding and keep it reasonably up to date
• Respond in a timely way to onboarding and configuration requests
• Comply with laws applicable to the Client's business, including call recording consent and telemarketing or anti-spam laws
• Safeguard any credentials shared with GetRingLine and notify us promptly of suspected unauthorized access

14. Acceptable Use

The Service may not be used for any unlawful purpose, including unsolicited communications that violate the TCPA, CAN-SPAM, CASL, or similar laws; harassment, threats, or fraud; or attempts to interfere with or gain unauthorized access to the Service.

The Client is solely responsible for ensuring that any outbound calls, texts, or emails facilitated through the Service, including automated follow-ups, comply with applicable law. The Service may not be resold, sublicensed, or white-labeled without our prior written consent.

15. Intellectual Property, Confidentiality, and Data Ownership

GetRingLine retains all right, title, and interest in its software, technology, branding, and processes. These Terms do not transfer ownership of that intellectual property. The Client retains ownership of its own business information and Caller data.

Each party will protect the other's confidential information with reasonable care and will not disclose it except as needed to perform under these Terms or as required by law.

As between GetRingLine and the Client, the Client owns its business information and Caller data. GetRingLine's use of that data is limited to operating, supporting, and improving the Service as described in our Privacy Policy.

16. Disclaimer and Limitation of Liability

Except as expressly stated in these Terms, the Service is provided “as is” and “as available,” without warranties of any kind, to the maximum extent permitted by applicable law.

To the maximum extent permitted by law, GetRingLine's total liability arising from these Terms or the Service will not exceed the fees paid by the Client in the three months preceding the claim. Neither party will be liable for indirect, incidental, special, consequential, or punitive damages, except to the extent such limitation is prohibited by law or with respect to indemnification obligations, gross negligence, or willful misconduct.

17. Indemnification and Force Majeure

• The Client will indemnify GetRingLine from claims arising out of the Client's breach of these Terms, violation of applicable law, or misuse of the Service.
• GetRingLine will indemnify the Client from claims arising out of GetRingLine's gross negligence or willful misconduct, to the extent permitted by law.
• Neither party is liable for failure or delay due to circumstances beyond its reasonable control, including natural disasters, internet or telecommunications failures, acts of government, or failures of third-party providers.

18. Disputes, Notices, and Changes

Before any formal legal proceeding, both sides will try to resolve the dispute informally by writing and allowing a reasonable time to respond. These Terms are governed by applicable law in the United States or Canada, without regard to conflict of laws principles.

The Client may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of assets, with notice to affected Clients.

Notices will be sent to the email on the Client's account, or to manish@getringline.com for notices to GetRingLine.

These Terms and our Privacy Policy are the entire agreement regarding the Service. If any provision is unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver.

We may update these Terms from time to time. We will notify active Clients of material changes by email. Continued use after that notice is acceptance of the updated Terms.

Questions: manish@getringline.com.